Customer Success Internship

We're looking for someone who's eager to help our newest and fastest-growing partners succeed in launching and growing their proctoring activity. If you are someone who loves helping people solve tricky technical problems, that you love interacting with people on a daily basis then read on…

BY THE WAY, we are looking for someone to hire full-time after a successful determination of the internship in our team! 

 

ABOUT YOU       

Action beats inactivity. When you're given a task, you take ownership and find an effective way to complete it, whether or not it requires dozens of Google searches, asking your teammates or picking up the phone.

Learning gives you satisfaction. You strive to improve your work and expand your industry and marketing knowledge.

Strong writing is a skill you sharpen non-stop. From authoring a short, convincing email to an 800-word persuasive blog post, you don't stop honing your craft.

You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.

You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.

You're persistent. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.

You love doing things efficiently. At ProctorExam, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.

Meaningful relationships maximize your success. You prioritize creating, nurturing, and managing personal relationships over relying on hastily-made contacts.

 

THINGS YOU MIGHT DO 

  • ProctorExam is a small and fast-growing company, so you'll likely get experience on many different projects across the organisation. That said, here are some things you'll probably do:

  • Establish and maintain meaningful relationships with dozens of ProctorExam partners at once;

  • Provide demo of the ProctorExam environment and support partners to get them comfortable with the functionalities of the platform;

  • Help partners to meet all requirements for launching their integration of ProctorExam in their environment;

  • Help customers via email or chat to ensure they have the best experience possible, troubleshooting their problems and answering their questions;

  • Create marketing materials including newsletters, blog posts and write documentation to help users help themselves;

  • Work with the technical team to build tools that will speed up and increase the quality of support at the same time;

  • Occasionally do cold outreach to new partners that should consider ProctorExam and support the CEO and partnership manager on day-to-day activities.

 

At ProctorExam, we are always looking to expand our team with new talents! Based in Amsterdam, our new teammate will join a multicultural team (already 5 different nationalities and counting). We are building an environment that rewards hard work and encourages communication and collaboration with teammates.

 

ABOUT US

ProctorExam is a fast-growing education-tech startup based in Amsterdam, and we are changing the world of e-learning by developing software that identifies exam takers behind the computer and creates cheating proof environments for online exams. We believe online education is the key to revolutionising learning. The ProctorExam software combines screen sharing, use of the webcam, and the camera on a mobile device to create a 360-degree secure environment so that students can take their exams anywhere, anytime. 

 

WHAT DO WE OFFER

A fantastic internship with a lot of freedom, opportunities and an appropriate allowance. Experience in a fast-paced, startup environment will a give you a boost.

An amazing office in the center of Amsterdam and a team that is at your service! The team is very involved and cooperative as everyone shows initiative in resolving potential issues. 

Are you interested in a great opportunity to work at an amazing startup with a hard-working team?

• We offer a financial compensation of 500 EUR/month 

• Please, check if you are eligible for Erasmus+ grant 

• We don't sponsor a work permit for non-EU citizens 

• You will have to find a place to stay by your own 

Tips for rent apartments: https://kamernet.nl/ , Facebook: Amsterdam renting rooms 

More information: www.proctorexam.com 

 

Does this sound like you?

• You are a true team player 

• You are not afraid to show initiative and to show what you can do 

• You have good analytical skills 

• You have a can-do attitude and you can do your work from multiple perspectives 

• You have a previous experience working in a customer service environment

• You have excellent communication skills in English in writing and speaking (minimum C1 level) 

• You are available for 6 months 

- Extra+ You are fluent in Dutch or French

Then, please apply by sending your CV and motivations to alice@proctorexam.com with the subject: Internship Customer Success Vacancy. We look forward to hearing from you!