FAQ

Is ProctorExam GDPR compliant?

Yes, our solution is to 100% GDPR compliant. 

Who is going to be able to access the examinees personal data?

Teachers/managers are going to be able to access the collected information on our platform. Also, the staff of ProctorExam have access to the platform.

How long will the platform store personal data and recorded exam sessions?

Your institute/university will define how long ProctorExam has to store your personal data and when to delete it.

Where will the data be hosted?

We are hosting your data on Amazon and Google cloud on our servers in Frankfurt/Germany. 

Do I need to download any software on my computer?

No! ProctorExam’s services are completely web-based. You need however a google chrome extension which will activate the screen sharing function.

How does the ID verification happen? 

When going through the exam check requirements, one step will require the examinee to show his ID card to the webcam of the computer and take a snapshot. That snapshot will be saved. 

Do you offer 24/7 live proctoring?

Yes!

 

What do I need for an exam?

You will need: a computer/laptop, smartphone, ID verification documents, strong internet connection and if allowed, external materials such as calculators, textbooks, pen and paper.

*Your smartphone will not always be used. If you are not sure if you will need it, please contact your institution. 

What documents can be accepted for ID verification? 

Any valid documents like an ID card or passport. 

How can I start my exam?

You will receive an email from your Institution where you can find a link to start your exam. 

What can I do if I did not get an email with the exam link?

In this case you will need to contact someone from your institution. Your institution will contact us so we can find the problem and resend you an email. 

What to do when I can’t proceed in the exam check requirements? 

If you face issues in proceeding in the exam check requirements, contact the tech support via the chat window available in the bottom-right corner of the page.

What to do if my phone gets disconnected?

When your phone get's disconnected you will be notified and asked to re-scan the QR-Code. If your phone does refuse to work, please close and re-open the ProctorExam app or restart you'r smartphone. 

Can I have a break during the exam?

Unless it’s specified by your institution, breaks are not allowed during the exam.

Can I contact someone during the exam?

You are only allowed to get in touch with the tech team via the tech support chat window or your proctor during a live proctored exam. 

Can I use external materials such us textbooks, pen, and paper etc?

Yes, but only if your institution decided to allow it. This info will be also available in the email that contains the basic information of the exam.

Can I visit external web pages?

In certain cases, external web pages can be visited however, teachers/institutes have to specify which external sites can be used.

If due to technical issues I lose time from the exam session, can I have additional time to finish my exam?

Despite the time-loss that you might face due to technical issues. It is possible to stay in the exam after the time-countdown reaches the end of the session.

What happens when due to technical issues I can’t take my exam? 

If for some technical reason you can’t start your exam, it’s necessary to contact your teachers/institute to reschedule the exam.

When do i receive my results? 

We are not in charge of exam evaluation. Please contact your institute about this.

Operating system?

You can use ProctorExam on Windows 7 and higher, Mac OS 9 and higher and most Linux distributions.

Browser?

The ProctorExam platform requires you to use a recent version of Google Chrome (50+).

Mobile device? 

Android 4.1+ and iOS 8.0+ smart devices with a camera are supported.

Where to find the mobile App? 

You can find our ProctorExam App in your apple app store or the google play store. 

Internet speed?

A decent internet connection is required. Minimum speed: 1Mbit/s upload, 0.5Mbit/s download. Recommended: 1.5Mbit/s upload, 1.5Mbit/s download. Tethering is not supported.

What about privacy?

ProctorExam respects your privacy and complies to EU privacy laws. We do need to record the video feeds and monitor computer activities, in order to confirm that the exam was taken according the rules defined by your test organizer. A proctor cannot look into your files without a notification. Everything is registered in the log files.

Does ProctorExam install software on my computer?

ProctorExam runs entirely trough the web browser, so no application needs to be installed on the computer. We do require the installation of a Chrome browser extension.

 

 

 

Still have questions? 

Leave us a message in the tech support chat window on the lower right corner and we will get back to you as soon as possible!