Management and processing of personal data in Proctor Exam
Proctor Exam uses data on behalf of your education institution
Your education institution decides which data we can process, and how we can use it. Proctor Exam will never process data in any other way or for any other purpose than what is agreed with your educational institution. The information given below is general, and your education institution may restrict some of the stated uses below. Your institution may, for example, choose to exclude your name and/or email address from the data that we receive.
What personal data do we hold and for what purpose?
Personal data you give us or that is transferred from your institution can include:
- Name of the examinee
- Email address of the examinee
- Student or employee ID-number - or pseudonymized identifiers such as Candidate ID
- Screen recording of the PC of the examinee,
- Webcam recording of your environment including your face,
- Smartphone camera recording of your environment
- Associated exam institute of the examinee.
Proctor Exam uses this data to identify you as a user, to monitor your environment in order to safeguard the exam integrity and to ensure that data is only viewable by those who have a legitimate reason (and permission) to do so.
Data we collect automatically when you use Proctor Exam
We may process and store:
- Information on the browser and operating system
- IP address
We use this data to make the services work on your device, to aid troubleshooting, and to document user behaviour relevant to the correctness of the exam.
We also log user-related events on the system to support and control the workflow. For instance, we log an event if staff members view or alter exam sets.
Who can access my data in Proctor Exam?
Staff authorized by your institution may see parts of your data, as well as Proctor Exam staff tasked by your institution.
Proctor Exam also uses other companies to deliver our service. Proctor Exam is responsible for how third parties process data.
- Amazon Web Services physically store your data in data centers inside of the EU
- Google cloud also physically store your data in data centers inside of the EU
If your institution has consented, we may also use third-party solutions to process selected data.
How does Proctor Exam store and protect your information
One of Proctor Exam’s highest priorities is our customers’ needs for data privacy and security. As a standard part of our business, we have technical solutions and routines in place to ensure that data is kept secure and inaccessible to those who do not have the right to access.
Our privacy design principles include:
Minimisation: We collect only the data needed to provide the service to our users and customers. We never keep or sell personal information for any other purpose
Anonymisation: We anonymize data before making secondary use of them in statistics
Thanks for using Proctor Exam. Our goal is to empower educators and learners around the world by reinventing educational assessment for the 21st century. As such, we take very seriously the respect and protection of your privacy and security. We are committed to following and continuously evolving best practices to support this principle.
Proctor Exam processes data on behalf of its customers - education institutions and others.
We always establish a Data Processor Agreement (DPA) with our customers. The agreement regulates which data we can process, and how we can do it. Our promise to our customers and end users is that we will never process data in any other way or for any other purpose than what is agreed in the DPA.
At an early stage, Proctor Exam adopted a privacy by design approach to product development, to de-identify personal data, which we recommend for every customer (if applicable). Using Proctor Exam configurations for anonymous learners ensures that it is impossible to connect personal data to an identifiable learner without the use of additional information not stored on the Proctor Exam platform.
If you are a user of Proctor Exam you can view our declaration to end users of Proctor Exam.
1.2 Proctor Exam as Data Controller
Proctor Exam also stores and processes data from customers, vendors, and employees. We only do this when we have a lawful basis to do so - to fulfill contracts and deliver agreed services, or if we identify a legitimate interest by having conversations with prospects and vendors.
If we want to send you information regarding our services, that is not any of the above, we will ask for your explicit consent to receive the communication. You can unsubscribe at any time.
In no circumstances will we sell or export data for a 3rd party to use.
1.2.1 What information do we collect?
We collect the data you explicitly send us when you:
Submit information via forms on our web page:
- Sign up for Proctor Exam release notes, product roadmap, and webinars
- Sign up for Proctor Exam user conference
- Sign up for Proctor Exam Blog subscription
- Enquire information
- Order products or services
We collect your IP-address when you visit our website Proctorexam.com. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors to this website.
We also register and process personal data to keep track of communication for customers and prospects (that has shown legitimate interest) for Proctor Exam.
1.2.2 Proctor Exam's obligation to Data Privacy for End Users and Business Partners
Proctor Exam will strive to ensure that data:
is processed fairly and lawfully
is obtained only for specific, lawful purposes
is not excessive and not kept for longer than we need it
is kept secure and inaccessible to those who do not have the right to access
*If you want to know more about how you can use a legal case of online proctoring in your organization then check out our research project page OP4RE here!
**What does Privacy actually mean in online proctoring? Check it out!
Contact us for customer support or technical support.