Test taker support

If you are a candidate using ProctorExam, here is some useful information on what to expect for both recorded tests and exams with remote proctoring.

FAQ

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FAQ

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What to expect with ProctorExam

Here are some tips and rules applicable for test takers.
Make sure to read them before you start your exam.

  • What you’ll need to bring
  • How to setup your environment
  • What you SHOULD avoid
1 Laptop or Desktop
To take your exam, you need a computer as the chrome’s plug-in required to share your screen is only compatible with a laptop or desktop. 
2 Google Chrome
The installation of software on your computer is not necessary. However, you are strongly advised to use Google Chrome so you can run the latest version of our screen sharing extension.
3 A photo ID
We need to identify you with your student card, passport, ID card, or a driver’s license that has your name and photo on it. Be sure to cover private information such as student number.
4 Smartphone or tablet
You might be required to use the camera of your smartphone or tablet. Your test organizer will let you know whether this is applicable. You’ll need to download our app which is compatible with any Android 8+ or higher and iOS (Apple) 15.8+ or higher. To download the iOS app, click here. For Android, click here.
5 A steady internet connection
We require a steady internet connection (wifi will be required for mobile streaming) with a minimum upload speed of 1,5 Mbps (be careful: this is not your download speed). We strongly recommend you use an ethernet cable to ensure a stable connection.

Frequently Asked Questions

Do you have any question beyond the information provided above?
Feel free to read on.

  • ABOUT YOUR TEST
  • START YOUR TEST
  • ABOUT YOUR DEVICES
  • ABOUT YOUR DATA
  • SUPPORT
What documents can be accepted for ID verification?
Any valid documents with a picture like an ID card or passport.
Can I have a break during the exam?
Unless it’s specified by your institution, breaks are not allowed during the exam.
Can I contact someone during the exam?
You are only allowed to get in touch with the tech team via the tech support chat window or your proctor during a live proctored exam. 
Can I use external materials such us textbooks, pen, and paper and so on?
Yes, but only if your institution decided to allow it. This info also be available in the email that contains the basic information of the exam. 
Can I visit external web pages?
In certain cases, external web pages can be visited. However, teachers/institutes have to specify which external sites can be used. 
What to do if my phone gets disconnected?
When your phone get’s disconnected, you will be notified and asked to re-scan the QR-Code. If your phone does refuse to work, please close and re-open the ProctorExam app or restart your smartphone. 
When do I receive my results?
We are not in charge of exam evaluation. Please contact your test organizer about this. 

Still need help?

You still have questions that remain unanswered?
Our support team is here for you.

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